Today, the Foreign Investors Association of Moldova (FIA Moldova) held a workshop dedicated to “Voice of the Customer and CX Governance,” focusing on the role of customer experience in driving business growth and competitiveness.
💬 The session explored how customer feedback can be transformed into actionable insights for business decision-making, the importance of leadership and cross-functional collaboration in managing customer experience, as well as how to identify and prioritize CX initiatives and measure their impact on business performance.
💡 Discussions also highlighted the role of technology and digital transformation in creating consistent and relevant customer experiences, as well as the importance of fostering an organizational culture centered on the customer.
🤝 FIA Moldova extends its gratitude to Gheorghe Hîncu, Consumer Director at Moldcell, for sharing his expertise, providing practical examples, and making a valuable contribution to the dialogue on best practices in customer experience management.
🚀 Through such initiatives, FIA Moldova continues to promote the exchange of experience and best practices among professionals, helping strengthen the capabilities of its member companies and contribute to a competitive, performance-driven business environment.
